Shipping policy

Shipping and Production Policy

Custom products enter production after payment confirmation and any required design or proof approval. Production time varies by product, quantity, customization, and current workload. Any production or delivery estimate shown at checkout or in an order message is an estimate and is not guaranteed.

When your order ships, we will send tracking information to the email address provided with the order. Carrier delivery dates are estimates, and Cheap Banners is not responsible for delays caused by the carrier, weather, incorrect addresses, or events outside our reasonable control. Customers are responsible for providing a complete and accurate delivery address.

If you need to correct an address or order detail, contact us at proofs@cheapbannershop.com as soon as possible. Changes may not be possible after production or shipment begins. Local pickup or other delivery methods are available only when displayed during checkout or confirmed by us in writing.

International customers are responsible for any applicable duties, import taxes, brokerage fees, or customs charges unless checkout states otherwise.

Report an order that arrives damaged or materially incomplete within 5 business days of delivery. Include the order number, a description of the issue, and clear photos of the product and packaging so we can review the claim. Because customized products are made to order, cancellations, changes, returns, and refunds are also subject to our Return and Refund Policy.